Patient Financial Advocate

Job Summary

To support a growing behavioral health practice, the part-time hourly Patient Financial Advocate will assist patients in applying for financial assistance, establish manageable payment plans, and ensure compliance with organizational policies while working remotely.

Key responsibilities

• Reviews financial assistance applications and verifies documentation against organizational policies
• Establishes and monitors patient payment plans, ensuring they satisfy outstanding account balances
• Communicates with patients to explain financial assistance eligibility and renegotiate payment terms as needed

Required qualifications

• High school diploma or GED required; Associate's degree in healthcare administration, finance, or related field preferred
• Three years of experience in healthcare billing, patient financial services, or medical collections required
• Experience with EHR and billing systems required
• Proficiency in Microsoft Office Suite required
• Knowledge of sliding scale/charity care and payment plan regulations preferred