Patient Financial Clearance Specialist

Job Summary

To support a growing mental health service, the full-time Patient Financial Clearance Specialist will investigate mental health benefits, verify eligibility and authorization requirements, and communicate financial options to patients in a fully remote setting.

Key responsibilities

• Verify mental health eligibility, benefits, and authorization requirements using various communication methods
• Contact patients to counsel them on financial options and address any insurance or demographic issues
• Coordinate with internal teams to resolve insurance-related questions and correct errors in the practice management system

Required qualifications

• 2+ years of experience in customer service, insurance verification, or healthcare
• Strong understanding of insurance benefits and mental health authorization requirements
• Call center experience is strongly preferred
• Basic proficiency with Microsoft Office (Outlook, Excel, and Word)
• Ability to work independently and prioritize multiple tasks effectively