Patient Financial Counselor

Job Summary

To support a remote Revenue Cycle Management team, the full-time Patient Financial Counselor will manage the full billing cycle, including patient inquiries, insurance coverage explanations, and payment collections while ensuring compliance and timely reimbursements.

Key responsibilities

• Respond to patient inquiries regarding account balances and charges through various communication channels
• Explain insurance coverage and patient responsibilities in clear, understandable terms
• Collect patient payments and manage payment plans, following up on outstanding accounts as needed

Required qualifications

• 5+ years of experience in medical billing and coding within a healthcare setting
• Experience in Sleep Medicine and/or DME billing is strongly preferred
• Proven track record in collections, including patient balance collections
• Familiarity with HIPAA and patient privacy requirements
• Bilingual in English and Spanish is a plus