Patient Financial Services Representative

Job Summary

Managing high volumes of accounts, the full-time Patient Financial Services Representative will serve as the primary contact for patients to discuss outstanding statements and resolve inquiries remotely, while providing support for insurance, coding, registration, and financial assistance.

Key responsibilities

• Resolve inquiries and manage outstanding patient accounts through efficient communication and follow-up
• Perform routine account analysis and implement action plans to address financial responsibilities
• Handle cash payments, self-pay collections, and maintain exceptional customer service standards

Required qualifications

• Experience in customer service, call center, or collections preferred
• Proficiency in using office equipment and software applications relevant to billing
• Ability to handle financial assistance through face-to-face and telephone communication
• No educational requirement specified
• No certification or licensure required