Patient Financial Services Representative

Job Summary

Managing patient accounts remotely, the full-time Patient Financial Services Representative will serve as the primary point of contact for billing, insurance, and financial assistance inquiries while delivering exceptional customer service.

Key responsibilities:

• Serve as the primary contact for patients regarding billing, insurance, payment plans, and financial assistance inquiries
• Respond to and manage patient financial inquiries through various communication channels in a timely and professional manner
• Assist patients with financial assistance applications, payment arrangements, and insurance-related questions

Required qualifications:

• Experience in customer service, call center, or collections
• Familiarity with Epic, MyChart, or other electronic health record (EHR) systems
• Experience handling cash payments and self-pay account collections