Patient Foundation Navigator

Job Summary

To enhance patient experiences, the full-time remote Patient Foundation Navigator will manage complex patient cases, coordinate care across various stakeholders, and provide support for enrollment and eligibility while maintaining program integrity.

Key Responsibilities

• Assist patients and providers with enrollment, evaluate eligibility, and coordinate product delivery while resolving simple Patient Assistance Program cases
• Serve as the primary contact for patients facing complex challenges, navigating diversion programs, and coordinating with stakeholders to remove barriers to care
• Provide customer-focused support on escalations and exception-based cases, applying independent judgment and elevating issues to senior leadership as needed

Required Qualifications

• Bachelor's degree or equivalent healthcare experience
• 3+ years of healthcare access experience with the ability to learn and apply access principles
• Strong independent decision-making and problem-solving skills in complex situations
• High degree of empathy and a passion for supporting patients in accessing medicines
• Experience working in a digital-first environment and managing competing priorities under pressure