Patient Help Center Specialist

Job Summary

To support a growing dental practice, the full-time Patient Help Center Specialist will handle inbound and outbound calls with potential patients, effectively communicate the benefits of services, and convert calls into in-person consultations in a fully remote environment.

Key responsibilities

• Ensure a positive experience for each patient by being friendly and professional in all conversations
• Confidently communicate the value of dental services and convert 75% or more of new-patient calls to consultations
• Accurately schedule new patients and maintain daily communication with the team while participating in meetings and training sessions

Required qualifications

• 1 year of call center experience (required)
• 2 years of customer service experience (preferred)
• High School Diploma (required)
• Reliable high-speed internet connection (minimum upload speed: 25/10 Mbps, required)
• Strong people skills and ability to handle inbound and outbound calls comfortably