Patient Operations Manager

Job Summary

To enhance patient support services, the full-time remote Patient Operations Manager will oversee patient support agents, develop operational procedures, and collaborate with healthcare teams to ensure efficient reimbursement processes for AMTAGVI (lifileucel) patients.

Key responsibilities

• Provide oversight to contracted patient support agents, ensuring performance metrics and customer engagement are met
• Develop and maintain Standard Operating Procedures (SOP) for IovanceCares Patient and Reimbursement Support programs
• Collaborate with cross-functional teams to resolve complex reimbursement issues and enhance patient access to treatment

Required qualifications

• Minimum of 8 years of related experience with a bachelor's degree, or 6 years with a master's degree; 3 years with a PhD; or 10+ years of equivalent experience with a high school diploma
• Prior experience in Patient Services case management and reimbursement support within a biotech or pharmaceutical setting
• Strong understanding of the healthcare industry and patient reimbursement access
• Knowledge of regulations governing patient information protection (HIPAA, HITECH)
• Ability to thrive in a fast-paced environment and manage complex problems effectively