Patient Outreach Supervisor

Job Summary

To lead a dedicated Patient Outreach team, the remote Patient Outreach Supervisor will manage and develop Patient Outreach Coordinators and Onboarding Specialists, ensuring effective communication with potential patients about hospital-based pharmacies while maintaining strong relationships with hospital partners.

Key responsibilities

• Ensure compliance and effective communication by coaching Patient Outreach Coordinators on best practices and auditing their interactions
• Manage day-to-day operations, including personnel management, workflow efficiency, and collaboration with clinical integration teams
• Conduct team meetings, provide ongoing performance management, and assist in the hiring and onboarding of new team members

Required qualifications

• High school diploma or equivalent; Bachelor's degree in business administration or related field preferred
• Minimum of 5 years of experience in customer support, client services, or sales with a proven sales record
• Strong proficiency in Microsoft Office, particularly Excel and Word, with the ability to learn new database programs quickly
• Demonstrated leadership aptitude with excellent organizational and interpersonal skills
• Ability to handle sensitive data with discretion and maintain confidentiality