Patient Relations Specialist

Job Summary

Providing exceptional patient support, the full-time Patient Relations Specialist will manage incoming calls, address inquiries, resolve concerns, and schedule non-surgical office appointments while ensuring a positive patient experience.

Key responsibilities

• Efficiently handle a high volume of incoming calls from patients, families, and healthcare providers
• Provide empathetic customer service by addressing patient concerns and ensuring a positive experience
• Schedule patient appointments based on physician guidelines and patient needs while maintaining compliance with protocols

Required qualifications

• High School Diploma or GED required
• Minimum of 3 to 5 years of customer service experience
• At least one year of experience in a healthcare or call center setting preferred
• Ability to meet company technology requirements for a remote work environment
• Must have a dedicated, quiet, and distraction-free work environment