Patient Rescheduling Representative

Job Summary

To support patient communication effectively, the full-time Patient Rescheduling Representative will manage rescheduling and cancellation inquiries, ensuring timely patient contact and providing exceptional customer service in a remote work environment.

Key responsibilities

• Monitor assigned rescheduling worklist and ensure patient contact within designated time frames
• Take ownership of accounts, perform follow-ups, and relay pertinent information regarding rescheduling and cancellation protocols
• Investigate accounts requiring scheduling updates and de-escalate challenging situations with minimal guidance

Required qualifications

• High School Diploma or equivalent required; Bachelor's degree in business, healthcare, or a related field preferred
• Previous experience in a phone and/or customer experience/support role preferred
• Experience working on authorizations or in radiology preferred
• Strong interpersonal skills and ability to handle inbound and outbound phone calls fluently in English
• Knowledge of office equipment and computer applications such as Word, Excel, and Outlook