Patient Service Coordinator

Job Summary

To enhance the efficiency of patient scheduling operations, the full-time Patient Service Center Performance Coordinator will monitor processes, analyze performance metrics, and support PSC leadership in implementing improvements in a hybrid work environment.

Key responsibilities

• Utilizes custom applications to track performance metrics and reports findings for process improvement initiatives
• Mentors and trains PSC staff, providing leadership and support to enhance service delivery
• Prepares and reviews departmental performance metrics, contributing coaching and feedback to team members

Required qualifications

• 4 years of customer service experience, with at least 2 years in healthcare; a Bachelor's degree can substitute for experience
• High school graduate or equivalent
• Intermediate level Excel experience and data manipulation skills
• Experience supporting MS Office, web-based applications, and remote users
• Strong organizational skills and critical thinking abilities