Patient Service Representative

Job Summary

Handling inbound and outbound communications for up to six ambulatory practices, the full-time remote Patient Service Representative will manage patient inquiries, schedule appointments, and resolve questions regarding medication and insurance verification.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools, ensuring a professional and empathetic approach
• Utilize computerized scheduling systems to manage patient appointments and provide detailed information regarding their visits
• Document and relay patient information accurately while identifying opportunities for process improvements within the practice

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues to patients with empathy
• Experience using multiple communication tools effectively, such as phone calls, emails, and online chats
• Effective interpersonal skills to interact with a diverse group of professionals and patients