Patient Service Representative

Job Summary

To support a growing healthcare team, the part-time Patient Service Representative will provide courteous connections with patients, manage patient intake and care processes, and document interactions in a fully remote capacity.

Key responsibilities

• Resolve patient needs by providing professional assistance over the phone and in person
• Schedule patient appointments and register patients by verifying and updating demographic information
• Process payments and assist patients with necessary forms for regulatory and billing needs

Required qualifications

• Six months of customer service experience involving direct interactions with customers
• Basic computer skills, including word processing and data entry
• Ability to maintain privacy and confidentiality of patient information
• Strong interpersonal skills and a professional demeanor
• Capability to work collaboratively with patients and caregivers to enhance customer satisfaction