Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation while working remotely.

Key responsibilities

• Communicate with patients and staff using various communication tools to address inquiries and concerns professionally
• Utilize a computerized scheduling system to manage patient appointments and provide necessary information and instructions
• Participate in training and staff meetings, identifying process improvements to enhance the patient experience

Required qualifications

• High School diploma or GED required
• Strong computer skills, including proficiency in Microsoft Office applications
• Experience in effectively communicating complex healthcare issues to patients
• Ability to use multiple advanced communication tools, including phone, chat, and email
• Experience in a team environment with diverse professionals