Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and assist with medication reconciliation and insurance verification.

Key responsibilities

• Communicate with patients and staff through various advanced communication tools to address inquiries and resolve issues
• Utilize a computerized scheduling system to schedule and reschedule patient appointments while providing detailed confirmations and instructions
• Document and relay patient information in accordance with Practice guidelines and participate in training and orientation for new personnel

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Experience using multiple communication tools, including phone, online chat, and email
• Effective interpersonal skills to work with diverse groups in a team environment