Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, and schedule appointments while ensuring compliance with practice guidelines.

Key responsibilities

• Communicate with patients and staff using various tools, addressing inquiries in a professional and empathetic manner
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document patient information accurately and escalate issues outside existing protocols as necessary

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to work with diverse professionals and personalities
• Experience using multiple advanced communication tools such as phone, email, and online chats