Patient Service Representative

Job Summary

Providing essential support for patient communications, the full-time remote Patient Service Representative will manage inbound and outbound inquiries, schedule appointments, and resolve patient concerns related to medication and insurance verification.

Key responsibilities

• Communicate with patients using various tools, including phone, email, and online chat, to address inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage patient appointments and maintain accurate patient records in Epic
• Participate in training sessions and assist in the orientation of new personnel while identifying opportunities for process improvements

Required qualifications

• High School diploma or GED is required
• Proficiency in Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
• Ability to explain complex healthcare issues with empathy and concern
• Strong interpersonal skills for effective communication with a diverse group of professionals
• Experience using multiple communication tools, including phone calls, online chats, and emails