Patient Service Representative

Job Summary

To support a dynamic healthcare team, the full-time Patient Service Representative will manage patient inquiries, resolve issues related to patient satisfaction, and facilitate administrative tasks while working remotely in Massachusetts.

Key responsibilities:

• Screen incoming patient inquiries and determine appropriate handling or referral
• Resolve patient issues and ensure satisfaction while advocating for patients as needed
• Initiate requests for administrative needs and maintain accurate patient records

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 1+ years of experience in a medical, healthcare, or medical insurance setting
• Electronic Medical Record (EMR) experience or aptitude to master EMR
• Experience with appointment scheduling and verifying patient eligibility
• Proficient in Outlook, Teams, Word, and Excel for communication and reporting