Patient Service Representative

Job Summary

Seeking a detail-oriented Patient Service Representative for a full-time remote position in Worcester, MA, who will verify patient insurance coverage, manage appointment scheduling, and provide exceptional customer service while supporting the healthcare team.

Key responsibilities:

• Verify patient insurance coverage and eligibility using a computer-based registration system
• Manage patient schedules and coordinate visits, including notifying patients of any changes
• Address patient inquiries and concerns through an incoming work queue, ensuring adherence to department metrics

Required qualifications:

• High School Diploma or GED
• 1+ years of customer service experience in a clinical setting
• 1+ years of Electronic Medical Record (EMR) experience, preferably with EPIC
• Must be 18 years of age or older