Patient Service Representative

Job Summary

Working remotely in a full-time capacity, the Patient Service Representative will manage inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries, scheduling appointments, and ensuring proper documentation of patient information.

Key responsibilities

• Communicate with patients and staff using various advanced tools, providing professional and empathetic support
• Utilize a computerized scheduling system to manage appointments and ensure timely resolution of patient issues
• Document and update patient records accurately while adhering to established Practice guidelines and protocols

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Experience in explaining complex healthcare issues with empathy
• Effective interpersonal skills for working with diverse teams
• Ability to use multiple communication tools, including phone, email, and chat