Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation while working remotely.

Key responsibilities

• Communicate with patients and staff using various tools, addressing inquiries in a professional and empathetic manner
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations and instructions to patients
• Document patient information accurately and escalate issues outside established protocols to meet patient needs

Required qualifications

• High School diploma or GED required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy
• Effective interpersonal skills for working with diverse teams
• Experience using multiple communication tools, including phone and online platforms