Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will handle inbound and outbound communications, manage patient inquiries, and schedule appointments in a permanently remote environment.

Key responsibilities

• Communicate with patients and staff through various advanced communication tools to address inquiries and provide support
• Utilize a computerized scheduling system to efficiently schedule and reschedule patient appointments while ensuring accurate documentation
• Participate in training sessions and assist in the orientation of new personnel while identifying process improvements for enhanced patient experience

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues empathetically to patients
• Effective interpersonal skills to collaborate with a diverse team
• Comfortable using multiple advanced communication tools, including phone, email, and online chat