Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, and schedule appointments while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools, ensuring a professional and empathetic approach
• Utilize a computerized scheduling system to schedule and reschedule appointments, providing patients with detailed confirmation and instructions
• Document and relay patient information accurately while adhering to established practice guidelines and protocols

Required qualifications

• High School diploma or GED required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to work with a diverse group of professionals
• Experience using multiple communication tools, including phone, email, and online chats