Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will handle inbound and outbound communications, manage patient inquiries, schedule appointments, and ensure accurate documentation of patient information.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and resolve issues
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Participate in training sessions and assist in the orientation of new personnel while identifying process improvements for enhanced patient experience

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and effective interpersonal skills
• Experience using multiple communication tools, including phone calls, online chats, and emails
• Excellent English communication skills, both oral and written