Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries and appointment scheduling, and ensure accurate documentation while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and concerns
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document patient information accurately and escalate issues as necessary to ensure a positive patient experience

Required qualifications

• High School diploma or GED
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy
• Effective interpersonal skills for working in a diverse team environment
• Experience using multiple communication tools, such as phone, email, and online chats