Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and assist with medication reconciliation and insurance verification in a remote setting.

Key responsibilities

• Communicate with patients and staff using various communication tools to address inquiries and provide information
• Utilize a computerized scheduling system to manage patient appointments and ensure timely follow-ups
• Document and relay patient information accurately while adhering to practice guidelines and protocols

Required qualifications

• High School diploma or GED is required
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Experience in healthcare customer service or a related field is preferred
• Strong computer skills and ability to use multiple advanced communication tools
• Ability to explain complex healthcare issues with empathy and clarity