Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and resolve medication and insurance-related concerns in a remote setting.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools, addressing inquiries professionally and empathetically
• Utilize a computerized scheduling system to schedule and reschedule appointments, ensuring accurate patient information is documented
• Participate in training sessions and assist in the orientation of new personnel while identifying process improvements to enhance patient experience

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to work with a diverse group of professionals
• Comfortable using multiple communication tools, including phone calls, online chats, and emails