Patient Service Representative

Job Summary

Handling inbound and outbound communications, the full-time Patient Service Representative will manage patient inquiries, schedule appointments, and resolve questions regarding medication and insurance while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools, ensuring professional and empathetic interactions
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document patient information accurately and relay necessary details to the appropriate practices as per guidelines

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and clarity
• Experience using multiple communication tools such as phone calls, online chats, and emails
• Effective interpersonal skills to collaborate with a diverse team