Patient Service Representative

Job Summary

Handling inbound and outbound communications for up to six ambulatory practices, the full-time remote Patient Service Representative will manage patient inquiries, schedule appointments, and resolve questions regarding medication and insurance while ensuring a patient-centered experience.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries professionally and empathetically
• Utilize a computerized scheduling system to efficiently schedule and reschedule patient appointments, providing necessary information and directions
• Document patient information accurately and relay it to practices as required, while identifying opportunities for process improvements

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to interact with a diverse group of professionals and patients
• Comfortable using multiple communication tools, including phone, online chats, and emails