Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries and appointment scheduling, and resolve medication and insurance-related questions in a remote setting.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools, ensuring a professional and empathetic approach
• Utilize a computerized scheduling system to manage appointments and provide detailed information to patients regarding their visits
• Document patient interactions and relay necessary information to practices while adhering to established guidelines and protocols

Required qualifications:

• High School diploma or GED is required
• Proficiency in Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
• Experience with advanced communication tools such as phone calls, online chats, and emails
• Ability to explain complex healthcare issues with empathy and effective interpersonal skills
• Strong documentation skills to maintain accurate patient records