Patient Service Representative

Job Summary

To support a growing OBGYN practice, the full-time Patient Service Representative will manage a high volume of incoming calls in a remote call center after an initial three-month onsite training, ensuring efficient patient access and appointment scheduling.

Key responsibilities:

• Answer, screen, and process calls while utilizing phone scripts and triaging appropriately
• Schedule appointments using a centralized system, verify patient information, and obtain necessary referrals
• Document messages for providers and address urgent requests to ensure timely patient care

Required qualifications:

• High School diploma or GED required; Associate's degree preferred
• 1-3 years of related work experience
• Experience with computer systems, including web-based applications and Microsoft Office