Patient Service Representative

Job Summary

Working remotely in a full-time capacity, the Patient Service Representative will manage inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries, scheduling appointments, and ensuring accurate documentation of patient information.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to handle inquiries and resolve issues
• Utilize a computerized scheduling system to schedule and reschedule patient appointments efficiently
• Document and update patient records accurately while providing detailed appointment confirmations and instructions

Required qualifications

• A minimum of a High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills for communication with a diverse group of professionals and patients
• Comfortable using multiple communication tools, including phone, online chats, and email