Patient Service Representative

Job Summary

Managing incoming calls and appointment scheduling, the full-time Patient Service Representative will coordinate referrals and communicate with insurance providers while working remotely to enhance the patient care experience.

Key responsibilities

• Answer and route incoming phone calls, providing accurate information to patients
• Schedule, confirm, and update patient appointments in the practice management system
• Coordinate patient referrals, including documentation gathering and insurance authorizations

Required qualifications

• Previous experience in a healthcare setting, particularly with patient insurance and scheduling
• Experience coordinating referrals or working directly with specialty offices is a plus
• Strong organizational skills to manage multiple tasks effectively
• Ability to communicate clearly and warmly, both verbally and in writing
• Self-motivated with a proactive approach to problem-solving