Patient Service Representative

Job Summary

To enhance patient care, the full-time Patient Service Representative will manage incoming patient inquiries, resolve issues related to patient satisfaction, and facilitate administrative requests while working remotely within Massachusetts.

Key responsibilities:

• Screen incoming patient inquiries to determine appropriate handling or referral
• Resolve patient issues and advocate for patient needs while ensuring compliance with procedures
• Initiate requests for forms, medication renewals, and referrals, and maintain accurate patient records

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 1+ years of experience in a medical, healthcare, or medical insurance setting
• Electronic Medical Record (EMR) experience or aptitude to learn
• Experience with appointment scheduling and verifying patient eligibility
• Proficient in Microsoft Outlook, Teams, Word, and Excel