Patient Services Coordinator

Job Summary

To support the Radiology Call Center, the full-time Patient Services Coordinator will assist patients and clinics with coordinating, making, rescheduling, and canceling Radiology imaging studies while providing excellent customer service remotely from a home office.

Key responsibilities

• Coordinate and manage patient appointments for Radiology imaging studies, ensuring accurate demographic and insurance information is confirmed
• Provide detailed information regarding test preparation, arrival times, and directions to patients and referring clinics
• Maintain departmental standards for quality and volume while contributing new ideas to improve work practices

Required qualifications

• High School diploma or equivalent
• Five years of related experience in a customer service or healthcare environment
• Ability to work remotely with a reliable high-speed internet connection
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Strong organizational skills and ability to multitask effectively