Patient Services Coordinator

Job Summary

To support the Radiology Call Center, the full-time Patient Services Coordinator will assist patients and clinics with coordinating, making, rescheduling, and canceling Radiology imaging studies while providing excellent customer service in a remote work environment.

Key responsibilities

• Coordinate and manage scheduling of Radiology imaging studies, ensuring accurate information regarding test preparation and patient demographics
• Provide timely and pleasant assistance to patients and referring clinics, handling inquiries and resolving issues effectively
• Maintain departmental standards for quality and volume while contributing ideas to improve work practices

Required qualifications

• High School diploma or equivalent required
• Five years of related experience in a healthcare or customer service environment
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Ability to work independently and maintain a high-speed internet connection
• Strong writing and communication skills