Patient Services Manager

Job Summary

Leading a dedicated team, the full-time Patient Services Manager will oversee operations, ensure exceptional customer service, and manage performance metrics in a fully remote environment.

Key responsibilities

• Manage and support a team of patient services representatives, including recruitment, training, and performance reviews
• Monitor service levels and team KPIs to ensure quality and timely patient interactions
• Handle escalated patient concerns and ensure all interactions meet high standards of care

Required qualifications

• Associate degree from an accredited college required; bachelor's degree preferred
• Minimum 3-5 years of management experience in customer service, call center operations, or healthcare patient services
• Healthcare industry experience, particularly in durable medical equipment (DME) or patient services
• Proven track record of leading and developing high-performing teams
• Experience with call center metrics, KPI analysis, and performance improvement initiatives