Patient Services Representative

Job Summary

To provide exceptional patient care, the full-time Patient Services Representative will manage incoming calls, schedule appointments, and collaborate with various offices while ensuring a high level of customer service in an office setting in McDonough, GA.

Key responsibilities:

• Answer incoming calls promptly and provide quality patient care and customer service
• Schedule and reschedule patient appointments and coordinate urgent requests
• Maintain accurate patient information in the CRM and ensure HIPAA compliance

Required qualifications:

• High School graduate or equivalent required
• 2+ years of Contact Center or Customer Service experience required
• Entry-level working knowledge of Microsoft Office Suite required
• Contact Center experience in a healthcare setting preferred
• Previous experience with eClinical Works electronic medical records software a plus