Patient Services Representative

Job Summary

Working remotely in a full-time capacity, the Patient Services Representative will manage inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries, scheduling appointments, and ensuring accurate documentation of patient information.

Key responsibilities

• Handle patient inquiries and resolve issues using various communication tools, ensuring a professional and empathetic approach
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document patient interactions and relay information to practices according to established guidelines

Required qualifications

• High School diploma or GED required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues to patients with empathy
• Experience in a customer service role, preferably in a healthcare setting
• Familiarity with electronic health record systems, such as Epic, is a plus