Patient Services Representative

Job Summary

To support daily clinic operations, the full-time Patient Services Representative will manage patient check-in, appointment scheduling, charge posting, and cash management while working a mix of 8 and 9 hour shifts onsite in Urbana, Illinois.

Key responsibilities

• Coordinate daily clinic preparation processes including patient identification and registration
• Manage incoming patient care requests and ensure accurate communication of medical information
• Initiate and secure prior authorizations and maintain proficiency in insurance coverage rules

Required qualifications

• Associate's Degree
• Basic computer skills and familiarity with general office equipment
• Successful completion of mandatory insurance training
• Experience with patient appointment scheduling and charge posting
• Competence in using a telephone system for effective communication