Patient Services Representative

Job Summary

To support patient care in a fully remote capacity, the full-time Patient Services Representative will manage high volumes of inbound calls, assist with billing inquiries, and guide patients through payment options while developing valuable healthcare experience.

Key responsibilities

• Handle and resolve a high volume of inbound calls from patients, representatives, and insurance companies
• Research and document billing issues while adhering to standard work policies and procedures
• Communicate billing policies clearly and maintain confidentiality in compliance with HIPAA regulations

Required qualifications

• High school diploma or equivalent
• Experience in call centers, customer service, or medical billing is helpful but not required
• Proficiency with Windows applications, including Excel, Word, and Outlook
• Basic understanding of medical insurance terminology and familiarity with ICD-10 and CPT coding is beneficial
• Ability to adapt communication style to different callers while maintaining professionalism and empathy