Patient Services Representative II

Job Summary

Handling over 100 calls daily, the full-time Patient Services Representative II will assist with scheduling appointments, take detailed messages based on provider protocols, and utilize independent judgment to prioritize urgent matters while working remotely within 30 miles of the hospital.

Key responsibilities:

• Manage appointment scheduling for office, lab, and nurse visits while multitasking between various protocols
• Take detailed messages following providers' written protocols and determine the urgency of matters
• Utilize knowledge of insurance and referrals to assist patients effectively

Required qualifications:

• High school diploma required; call center or front desk experience preferred
• Prior experience and in-depth knowledge of insurance processes preferred
• Exceptional customer service skills with the ability to resolve issues creatively
• Ability to balance multiple priorities and handle challenging situations effectively
• Proficiency in using personal computers and relevant software applications