Patient Services Specialist

Job Summary

To support the Revenue Operations team, the full-time Patient Services Specialist will manage patient case communications, ensure quality assurance checks, and develop strong relationships with internal and external partners in the Atlanta office.

Key responsibilities

• Conduct quality assurance checks and flag discrepancies in patient cases
• Lead offshore teams and manage case communications with law firms and clinics
• Own metrics related to patient updates and project ownership for process development

Required qualifications

• Working knowledge of HIPAA and medical insurance regulations
• Experience with electronic health/medical record systems
• Proficiency in MS Office products, particularly Excel
• Ability to manage high-volume patient updates in a fast-paced environment
• Experience interacting with attorneys and case managers regarding patient records