Patient Services Specialist

Job Summary

To support a growing patient access team, the full-time Patient Services Specialist will provide patient-centered assistance, coordinate access to healthcare services, and manage appointment scheduling while working remotely with a variable schedule.

Key responsibilities:

• Facilitate patient access to healthcare services by scheduling appointments and providing information about available resources
• Deliver tier 1 technical support for patient health applications and assist patients in navigating the health system
• Build and maintain relationships with patients to enhance their experience and ensure coordinated care

Required qualifications:

• 2 years of customer service experience, preferably in a healthcare environment
• 2 years of experience engaging customers virtually over the phone