Patient Services Strategist

Job Summary

Driving measurable improvement in patient financial interactions, the full-time Patient Services Operational Strategist will establish and govern Quality and Analytics capabilities while translating operational data and caregiver feedback into scalable solutions in a remote environment.

Key responsibilities

• Establish and continuously evolve Quality and Analytics capabilities to define standards and measure outcomes
• Lead the design, delivery, and optimization of knowledge-assistance capabilities that support caregivers and AI
• Coordinate cross-functional work involving operational teams, technology partners, and compliance to implement strategic improvements

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, Finance, Revenue Cycle, Data Analytics, Information Systems, or a related field
• Five or more years of experience in Revenue Cycle, healthcare operations, or operational strategy
• Demonstrated ability to develop quality frameworks, training materials, and structured process improvements
• Strong consultative and analytical skills with the ability to influence without direct authority
• Experience in translating operational strategy into measurable outcomes and sustainable execution routines