Patient Solutions Supervisor

Job Summary

Leading a remote non-clinical outreach team, the full-time Supervisor of Patient Solutions (ACCESS) will manage daily outreach operations, oversee EHR/platform administration, and guide clinical triage while ensuring high-quality patient engagement and operational efficiency.

Key responsibilities

• Direct daily outbound and inbound workflows to achieve team KPIs and ensure timely care management support
• Lead, coach, and mentor a remote team to foster high performance and accountability while conducting regular performance reviews
• Collaborate with stakeholders to optimize the patient journey and resolve administrative escalations, serving as an operational thought partner

Required qualifications

• High School Diploma
• 3+ years of supervisory experience in patient outreach, customer service, or call center operations
• Experience with call center platforms and telephony systems
• Proven ability to thrive in a fast-paced environment and adapt to evolving program scopes
• Flexibility to work shift schedules aligned with Eastern Standard Time (EST), including occasional evenings and Saturdays