Patient Success Advocate
Job Summary
To support growing telesales operations, the full-time Patient Success Advocate will manage the patient experience from inquiry through enrollment and ongoing engagement, providing consultative sales expertise and exceptional customer service in a remote setting.
Key responsibilities
- Manage patient inquiries, appointments, and follow-ups to ensure a seamless experience
- Drive patient acquisition and retention by addressing concerns and identifying engagement opportunities
- Collaborate with clinical and operational teams to exceed performance goals while delivering compassionate support
Required qualifications
- Ability to work 40 hours per week (full-time)
- Prior experience in telesales, customer support, or call center environments
- Comfortable navigating multiple systems, including CRM and dialer software
- Basic technical proficiency with document management and system navigation
- Strong multitasking skills and attention to detail
Complete Job Description
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