Patient Support Advocate

Job Summary

To support a growing telemedicine company, the full-time Patient Support Advocate will serve as the primary point of contact for members, providing empathetic assistance and resolving inquiries while working remotely.

Key responsibilities

• Engage with members via phone, email, and chat to address questions related to accounts, prescriptions, and platform navigation
• Listen actively to patient concerns and de-escalate challenging situations with professionalism
• Investigate and resolve patient issues promptly, collaborating with internal teams to ensure accurate solutions

Required qualifications

• Experience in customer service, patient support, or call center roles, preferably in healthcare or telemedicine
• Proficiency with CRM software and general office software
• High school diploma or equivalent; Bachelor's degree is a plus
• Ability to maintain composure and resolve issues calmly under pressure
• High attention to detail and accuracy in documenting information