Patient Support Advocate

Job Summary

To support a growing telemedicine practice, the part-time Patient Support Advocate will serve as the primary point of contact for members, providing empathetic assistance with inquiries about accounts, prescriptions, and treatment plans while working remotely.

Key responsibilities

• Engage with members via phone, email, and chat to address questions and concerns related to their accounts and treatment
• Listen actively and demonstrate empathy while resolving patient issues and de-escalating challenging situations
• Document all patient interactions accurately in the CRM system to support continuity of care

Required qualifications

• Experience in a customer service, patient support, or call center role, preferably in healthcare or telemedicine
• Proficiency with CRM software and general office software
• High school diploma or equivalent; Bachelor's degree is a plus
• Ability to work independently and collaboratively in a fast-paced environment
• Exceptional communication skills to explain complex information clearly